Delivery of products

Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 5-7 Business days from receipt of order and payment depending on the address of delivery. Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday–Sunday.

Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Product returns

If you are not entirely satisfied with your purchase, we're here to help. All products are only eligible for refunds and return only if they’re kept intact in their original packaging at all times.

All refunds and returns are on sole discretion of Carlo Romano Shoes upon the verification and confirmation done by its employees and management.

Returns

You have 3 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase (email invoice will also be considered valid)

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a month, depending on your card issuer's policies.

Refunds and returns are deemed valid only if there’s a problem with the product. The refund will be done within 15 days

Cancellations

For cancellations please contact us.

Shipping

You need to ship back the products in their original packaging within the cardboard box. Items received in any other packaging apart from the original packaging will not be liable to refund after examination by management.